BRI Customer Service - we're here to help
Call
1-888-321-4665
M-F 7am-6pm CT (holiday hours below)
custserv@blackriverimaging.com
M-F 7am-6pm CT (holiday hours below)
2019 Customer Service Holiday Hours
To pick-up an order or drop by with holiday treats, our lobby is open Mon-Fri 8am-5pm CT, exceptions noted below.
| Date | Hours |
|---|---|
| Thu, Nov 28 | Thanksgiving - CLOSED |
| Fri, Nov 29 | 8am - 5pm CT chat/email 8am - 3pm CT phone 8am - 3pm CT lobby |
| Mon, Dec 2 - Mon, Dec 23 | MON - FRI 7am - 6pm CT chat/email/phone 8am - 5pm CT lobby WEEKENDS / AFTER HOURS We answer emails within 24 hours. |
| Tue, Dec 24 | 9am - 12pm CT chat/email only. Phones & lobby will be closed. |
| Wed, Dec 25 | Christmas Day - CLOSED |
| Tue, Dec 31 | 9am - 12pm CT chat/email only. Phones & lobby will be closed. |
| Wed, Jan 1 | New Year's Day - CLOSED |
2019 Holiday Shipping Deadlines
| Ship Method | Add Production Time | Last Day to Ship for Delivery by Tue, Dec 24* |
|---|---|---|
| Standard | Don't forget! Products are customized. So add in-lab turnaround times before the last day to ship. Not sure it will arrive in time? Contact us to upgrade your shipping. |
Mon, Dec 16 |
| 3-Day | Thu, Dec 19 | |
| 2-Day | Fri, Dec 20 | |
| Next Business Day & Rush Orders | Mon, Dec 23 |
*For international orders, please contact us. For Hawaii and Alaska orders, allow additional time for Standard and 2-Day Shipping (3-Day and 1-Day Shipping not available).
Come Visit Us
Black River Imaging
2525 N. Partnership Blvd.
Springfield, MO 65803
Lobby Hours M-F 8am-5pm CT (except holidays)
General Information
Toll-Free: 1-888-321-4665
Phone: 417-831-3605
Email: custserv@blackriverimaging.com
Product Suggestions
suggestions@blackriverimaging.com