Holiday Hours & Shipping Dates Details   |   20% Off Framed Photo Prints  10FRAME20
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Images of Black River Imaging Customer Service Representatives at their Desks

Contact Us - BRI Customer Service

Dear Valued Customers and Friends,

We are producing orders and have implemented measures to ensure the health and safety of our team.

  • Turnaround times are normal for all products.
  • For holiday orders, consult our handy shipping deadlines table.
  • For local pick-ups, our lobby is open M-F 8am-5pm. Call in advance to schedule curbside delivery and we'll bring your order out to you.
  • We're here to to help however we can. Contact us via chat at, email at and by phone at 1-888-321-4665. We're available M-F 7am-6pm CT.


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Chat live with our service team
M-F 7am-6pm CT (holidays below)


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M-F 7am-6pm CT (holidays below)


Gold Email Icon
M-F 7am-6pm CT (holidays below)

Our Holiday Hours for 2020

General Lobby Hours 8am - 5pm CT Mon-Fri, exceptions below.
Thu, Nov 26 CLOSED - Thanksgiving
Fri, Nov 27 8am - 5pm CT  chat/email
8am - 3pm CT  phone 
8am - 3pm CT  lobby
Mon, Nov 30 -
Wed, Dec 23
7am - 6pm CT  chat/email/phone
8am - 5pm CT  lobby

Weekends / After Hours:
We answer emails within 24 hours.
Thu, Dec 24 9am - 12pm CT  chat/email  (phone/lobby closed)
Fri, Dec 25 CLOSED - Christmas Day
Thu, Dec 31 9am - 12pm CT  chat/email  (phone/lobby closed)
Fri, Jan 1 CLOSED - New Year's Day

Our Address

Black River Imaging
2525 N. Partnership Blvd.
Springfield, MO 65803
Lobby Hours M-F 8am-5pm

General Information

Toll-Free: 1-888-321-4665
Phone: 417-831-3605

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