Frequently Asked Questions

What is turnaround time? Is it guaranteed?

Turnaround time is the number of business days to produce your order in-lab. It does NOT include weekends, holidays, Domestic or International shipping time. We do everything possible to maintain our turnaround times, but they are not guaranteed. Credit card errors or increased order volume during promotions/holidays may cause longer-than-expected turnaround time.

When will my order arrive?

To determine when your package will arrive, add turnaround time + your chosen Domestic or International shipping time. For example, if you place a domestic order on Mon evening for an item with a 1-day turnaround time + 2-Day Shipping, it will ship out Tue evening and arrive Thu evening. This example assumes no holidays.

I just placed an order. My item has a 1-day turnaround. Will it ship today?

It depends. If the item's turnaround time is 1-day and we receive your order before 12pm CT Mon-Fri, the item will ship by the end of the same day. If we receive your order after 12pm CT Mon-Fri, your item will ship the end of the next business day. Orders received on Sat-Sun or a holiday will not begin production timing until the next business day.

What is the turnaround time for different items in the same order?

The entire order will ship according to the item with the longest turnaround time; it is not cumulative. Typically, all items in the same order will ship together.

Turnaround Times