Turnaround Times
What is turnaround time?
After we receive your order, we custom-make your product in our lab. This is known as "turnaround time" and does not include shipping from the lab to you. Turnaround times vary by product; see the tables below.
If my item has a 1-day turnaround time, will it ship on the same day I order it?
Items with 1-day turnaround ship on the same day if we receive your order by noon Central Time. Orders received on weekends or holidays will not begin turnaround timing until the next business day.
Can I rush the production of my order?
Rush Production Service is available for limited products. Your rush order will be made within 24 hours or by the end of the next business day. Exclusions apply. Learn more.
Are turnaround times guaranteed?
Turnaround times are not guaranteed and do not include shipping from the lab to you, weekends, or holidays (so please factor-in additional days for those). While we do everything possible to maintain our estimated turnaround times, turnaround may lengthen due to credit card errors and increased order volume, especially during promotions and holidays. Contact us if you need to upgrade your shipping.Are arrival dates guaranteed?
We cannot guarantee exact arrival dates but you can contact us for estimated delivery windows provided by the carriers. Thank you for placing your orders as early as you can. We appreciate your business!
Turnaround Times by Product
Turnaround times are not guaranteed and do not include shipping from the lab to you, weekends, or holidays. If your order contains various products, the order will ship together according to the item with the longest turnaround time.
NOTE: Some turnaround times may be impacted by supply challenges and limited staffing. We apologize for the delay and appreciate your continued patience. Questions? Contact us.
Albums & Photo Books
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Albums, Flush Mount (Heritage, Echo, Tuscany, Mosaic, Glacier, Sierra) |
3-4 |
| Books, Accordion Brag (Mini/Memory/Wallet) |
3-4 |
| Books, Photo* | 3-4 |
| Books, Picture | 2-3 |
| Folio Collection, Prints | 3-4 |
| Folio Collection, Boxes | 4-5 |
| Preview Booklets, Spiral Bound Photographic | 2-3 |
| Preview Books, Press Printed | 2-3 |
| Magazines, Custom | 2-3 |
*Please allow an additional 1 - 3 Business Days for Photo Books with thicker spines (over 150 non-hinged sides or 60 hinged sides).
Cards & Stationery
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Cards, Flat Folded & Shaped | 2-3 |
| Cards, Extra Thick (LOFT & ColorTHICK) | 3-4 |
| Cards, Foil Stamped | 4 |
| Envelopes | 2-3 |
| Journals | 3-4 |
| Notebooks | 3-4 |
| Notepads | 3-4 |
| Stickers & Address Labels | 2-3 |
Prints
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Photographic Prints* | 1-3 |
| Photographic Prints, Composite* | 1-3 |
| Photographic Prints, Framed | 6-10 |
| Photographic Prints, Matted | 6-10 |
| Photographic Prints, Standout Mounts | 3-6 |
| Preview Prints | 1-3 |
| Preview Booklets, Spiral Bound | 2-3 |
| Preview Books, Press Printed | 2-3 |
*Please allow an additional 1 - 3 Business Days for finishing and mounting services.
Tabletop Photo Displays
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Acrylic Blocks | 4-5 |
| Metal Prints, Curved | 6-10 |
| Boxes for Albums & Books | 4-5 |
| Boxes for Prints | 4-5 |
| DVD Cases | 2-3 |
| Folio Collection, Prints | 3-4 |
| Folio Collection, Boxes | 4-5 |
| Trays & Placemats | 2-3 |
| USB Cases & Drives | 2-3 |
Photo Gifts
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Accordion Brag Books (Mini/Memory/Wallet) |
2-3 |
| Bookmarks | 2-3 |
| Calendars | 3-4 |
| Coasters, LOFT | 3-4 |
| Coasters, Wooden | 2-3 |
| Metal Prints, Curved | 6-10 |
| Double Sided Wallets | 2-3 |
| Dog Tags | 2-3 |
| Keychains, Photo | 2-3 |
| License Plate | 2-3 limited stock may cause delays |
| Luggage Tags | 2-3 |
| Ornaments, LOFT | 3-4 |
| Ornaments, Metal | 6-10 |
| Playing Cards | 2-3 |
| Puzzles, Paperboard | 2-3 |
| Puzzles, Masonite | 2-3 |
Holiday
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Greeting Cards, Photographic Paper | 1-3 |
| Greeting Cards, Press Printed | 2-3 |
| Greeting Cards, Extra Thick (LOFT & ColorTHICK) | 3-4 |
| Greeting Cards, Foil Stamped | 4 |
| Ornaments, LOFT | 3-4 |
| Ornaments, Metal | 6-10 |
| Stickers & Address Labels | 2-3 |
Wall Displays
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Acrylic Prints | 11 |
| Canvas Gallery Wraps, Single | 5-10 |
| Canvas Gallery Wraps, Split Image | 5-10 |
| Canvas Gallery Wraps, Clusters | 5-10 |
| Canvas Gallery Wraps, Framed | 6-10 |
| Fine Art Prints, Canvas* | 4 |
| Fine Art Prints, Giclee* | 4 |
| Fine Art Prints, Giclee w/ Deckled Edge, Framed | 6-10 |
| Float Mounts | 5 |
| Framed Prints (Fine Art Deckled Edge) | 6-10 |
| Framed Prints (Photographic) | 6-10 |
| Framed Prints (Metal) | 6-10 |
| Framed Prints (Canvas Gallery Wrap) | 6-10 |
| Metal Prints, Standard* | 7 |
| Metal Prints, Standard with 3/4" Inset Frame | 6-10 |
| Metal Prints, Standard with Exhibit Mounts | 6-10 |
| Metal Prints, Framed | 6-10 |
| Metal Prints, Shaped* | 6-10 |
| Metal Prints, Standout Mounts | 6-10 |
| Metal Prints, Double Float | 6-10 |
| Metal Prints, Curved | 6-10 |
| Photographic Prints, Composite* | 1-3 |
| Photographic Prints, Framed | 6-10 |
| Standout Mounts for Photographic Prints | 3-6 |
| Standout Mounts for Metal Prints | 6-10 |
| Wood Prints | 4 |
| Xpozer | 4 |
*Please allow an additional 1 - 3 Business Days for finishing and mounting services.
Photo Presentation & Boxes
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Boxes for Albums & Books | 4-5 |
| Boxes for Prints | 4-5 |
| DIY Photo Mats | 1-2 |
| DVD Cases | 2-3 |
| Folio Collection, Prints | 3-4 |
| Folio Collection, Boxes | 4-5 |
| USB Cases & Drives | 2-3 |
Business Promotion
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Business Cards, Flat & Folded | 2-3 |
| Business Cards, Shaped | 2-3 |
| Business Cards, Extra Thick LOFT | 3-4 |
| Business Cards, Extra Thick ColorTHICK | 3-4 |
| Business Cards, Itty Bitty | 2-3 |
| Coasters, LOFT | 3-4 |
| Coasters, Wooden | 4 |
| Comp Cards for Models | 2-3 |
| DVD Cases | 2-3 |
| Magnets | 2-3 |
| Mouse Pads | 4 |
| Notepads | 3-4 |
| Posters | 2-3 |
| Stickers & Address Labels | 2-3 |
| USB Cases & Drives | 2-3 |
Sports
| Product | Estimated Turnaround Time (business days; excludes shipping time) |
|---|---|
| Most Sports Products | 1- 2 |
| Plaques | 2-3 |