Skip Menu. Navigate to content in this page
Accessibility Assistance, opens A D A page

Turnaround Times

What is turnaround time?

After we receive your order, we custom-make your product in our lab. This is known as "turnaround time" and does not include shipping from the lab to you. Turnaround times vary by product; see the tables below.

If my item has a 1-day turnaround time, will it ship on the same day I order it?

Items with 1-day turnaround ship on the same day if we receive your order by noon Central. Orders received on weekends or holidays will not begin turnaround timing until the next business day.

Are turnaround times guaranteed?

Turnaround times are not guaranteed and do not include shipping from the lab to you, weekends, or holidays (so please factor-in additional days for those). While we do everything possible to maintain our estimated turnaround times, turnaround may lengthen due to credit card errors and increased order volume, especially during promotions and holidays. Contact us if you need to upgrade your shipping.

Are arrival dates guaranteed?

We cannot guarantee exact arrival dates but you can contact us for estimated delivery windows provided by the carriers. Thank you for placing your orders as early as you can. We appreciate your business!


Turnaround Times by Product

Turnaround times are not guaranteed and do not include shipping from the lab to you, weekends, or holidays. If your order contains various products, the order will ship together according to the item with the longest turnaround time.

NOTE: Turnaround has been impacted by supply and shipping challenges caused by the pandemic. We apologize for the delay and appreciate your continued patience. Questions? Contact us.

Albums & Photo Books

Product Current Estimated Turnaround
(business days; excludes shipping time)
Albums, Flush Mount
(Heritage, Echo, Tuscany, Mosaic, Glacier, Sierra)
3-4
Books, Accordion Brag
(Mini/Memory/Wallet)
 
2-3
Books, Photo* 2-3
Books, Picture 2-3
Folio Collection, Prints 3-4
Folio Collection, Boxes 4-5
Preview Booklets, Spiral Bound Photographic 2-3
Preview Books, Press Printed 2-3
Magazines, Custom 2-3

*Please allow an additional 1 - 2 Business Days for Photo Books with thicker spines (over 150 non-hinged sides or 60 hinged sides).

Cards & Stationery

Product Current Estimated Turnaround
(business days; excludes shipping time)
Cards, Flat Folded & Shaped 2-3
Cards, Extra Thick (LOFT & ColorTHICK) 3-4
Cards, Foil Stamped 2-3
Envelopes 2-3
Journals 3-4
Notebooks 3-4
Notepads 3-4
Stickers & Address Labels 2-3

Prints

Product Current Estimated Turnaround
(business days; excludes shipping time)
Photographic Prints* 1-2
Photographic Prints, Composite* 1-2
Photographic Prints, Framed* 6-10
Photographic Prints, Matted 6-10
Photographic Prints, Standout Mounts 3-4
Preview Prints 1-2
Preview Booklets, Spiral Bound 1-2
Preview Books, Press Printed 2-3

*Please allow an additional 1 - 2 Business Days for finishing and mounting services.

Tabletop Photo Displays

Product Current Estimated Turnaround
(business days; excludes shipping time)
Acrylic Blocks 4-5
Metal Prints, Curved 6-10
Boxes for Albums & Books 4-5
Boxes for Prints 4-5
DVD Cases 2-3
Folio Collection, Prints 3-4
Folio Collection, Boxes 4-5
Trays & Placemats Delayed 2-3 weeks due to a temporary material shortage
USB Cases & Drives 2-3

Photo Presentation & Boxes

Product Current Estimated Turnaround
(business days; excludes shipping time)
Boxes for Albums & Books 4-5
Boxes for Prints 4-5
DIY Photo Mats 1-2
DVD Cases 2-3
Folio Collection, Prints 3-4
Folio Collection, Boxes 4-5
USB Cases & Drives 2-3

Sports

Product Current Estimated Turnaround
(business days; excludes shipping time)
Most Sports Products 1- 2
Plaques 2-3
© 2021 Black River Imaging. All Rights Reserved. Springfield, MO