Turnaround Times

Does turnaround time include shipping time?   No. Turnaround time is the number of business days we need to make your products in the lab. It does not include domestic or international shipping time, weekends, or holidays.

Is turnaround time guaranteed?    No, but we do everything possible to maintain our turnaround times. Credit card errors or increased order volume, especially during promotions and holidays, may lengthen turnaround times. Please contact us if you need to upgrade your shipping.

When will my order arrive?   Add your product's turnaround time (table below) to your chosen domestic or international shipping time. Let's say you place an order on Monday night for a product that has a 1-day turnaround time, and you've chosen 2-day shipping. Your order would ship out Tuesday evening and arrive Thursday, assuming there are no holidays in this example.

I just placed an order. My item has a 1-day turnaround. Will it ship today?   If your item has a 1-day turnaround time and we receive your order before 12pm CT Mon-Fri, the item will ship that same day. If we receive your order after 12pm CT Mon-Fri, your item will ship at the end of the next business day. Orders received on weekends or a holiday will not begin turnaround timing until the next business day.

What is the turnaround time for different items in the same order?   The entire order will ship according to the item with the longest turnaround time; it is not cumulative. Typically, all items in the same order will ship together.